Terms of use

The ceberolca.si website is dedicated to the presentation and sale of sustainable products that offer an alternative to disposable packaging.  The general and other conditions are established by the Creative Institute Art kamra as the provider and operator of the website. The provider is also the manufacturer of the products and is responsible for the published content and for the execution of orders in accordance with the published terms and conditions. The online shop operates in accordance with the Consumer Protection Act (ZVPot-1), the Electronic Commerce on the Market Act (ZEPT), the Consumer Protection against Unfair Commercial Practices Act (ZVPNPP) and the Personal Data Protection Act (ZVOP-1). A user is a person who uses the online shop system or a buyer in the ceberolca.si online shop. The first e-mail about the status of the order is considered a purchase contract and is available to users within one day after the confirmed purchase.

Information about the company

Full name: Kreativni zavod Art kamra

Address: Naselje heroja Maroka 16, 8290 Sevnica

Tax number: 34936106 (the company is not subject to VAT)

Registration number: 9044361000

E-mail: ceberolca@gmail.com

Telephone: (+386) 51 207 464

TRR: SI56 6100 0002 6653 716, at Delavska hranilnica d.d.

Registration authority: AJPES, Krško Branch Office. 

Date of registration: 19. 01. 2022

Prices and current dates

Prices are valid at the time of ordering and are not fixed in advance as they are subject to change in the event of special offers and promotions. Products with such prices are valid only until the date specified in the promotion or until stocks are exhausted. All prices are in Euros and do not include VAT according to Article 94(1) of the VAT Act – Art Kamra Creative Institute is not subject to VAT… The price does not include delivery. Invoices to legal entities must also include the tax number. Discounts, promotional codes, etc. are generally not cumulative.

How to buy

Each product in the hudagrca.si e-boutique has a name and description of the product, weight, dimensions and price. By clicking on the “ADD TO CART” button, the selected quantity of products will be added to the online shopping cart. The customer can edit the basket at any time by adding, removing or changing the quantity of products ordered.

By clicking on the “ADD TO CART” button, the customer proceeds to the next step in the process. This is followed by entering the delivery address and selecting the payment method, with the option of direct bank transfer or cash on delivery. Once you have selected your payment method, click “BUY NOW” to complete the order process and the website will submit your order for processing. An order confirmation with bank transfer details will be sent to your email address. Any order cancellations can be sent to ceberolca@gmail.com within one hour of placing the order.

How to pay

The ceberolca.si online shop offers two methods of payment:

1.) Bank transfer (UPN order). The buyer places an order and receives payment details within one working day. A confirmation email with payment details will also be sent to the customer’s email inbox within one working day. Please include your account number as a reference. As soon as we have received your payment, we will ship your order to the address you have provided. If you do not receive the message, please check your inbox.

2.) Cash on delivery. If you choose this payment method, you pay nothing at the time of ordering. The full amount is payable to the courier when the package is collected.

Delivery and delivery times

Shipping costs to addresses in Slovenia depend on the size of the order. An informative delivery calculation is provided during the checkout process before the order is completed. Postage for items up to 2kg is €3.70. The above applies to addresses in Slovenia.

Product differentiation

As Čeberol’ca is made from natural materials, each product is different in colour and texture. No two products are the same, even if you order more than one at a time.

Return and replacement of goods

The consumer has the right to notify the seller within 14 days of receipt of the goods that he or she wishes to cancel the contract, without having to give a reason. The period begins one day after the date of receipt of the package. The consumer must send the notice of withdrawal to the seller’s e-mail address: ceberolca@gmail.com.

In case of withdrawal from the contract, the consumer shall return the received goods by post to the seller’s address: Kreativni zavod Art kamra, Naselje heroja Maroka 16, 8290 Sevnica.

The only costs to be borne by the consumer in connection with withdrawal from the contract are the costs of returning the goods. The goods must be returned to the seller by registered mail within 14 days from the date of sending the notice of withdrawal, in their original packaging and packaging without any restocking fee.

The consumer does not have the right to withdraw from the contract in the case of an item that has been manufactured according to the consumer’s precise instructions, that has been adapted to the consumer’s personal needs, that is unsuitable for return due to its nature, or that has already been used and is unsuitable for resale due to hygiene reasons.

Since Čeberol’ca is made from natural materials, each product is different in colour and texture. No two products are the same, even if you order more than one at the same time.

In case of withdrawal from the contract, the supplier will refund all payments received no later than eight days after receipt of the returned product. The Art Kamra Creative Institute will return the payments received to the consumer by transfer to the consumer’s current account indicated in the notice of withdrawal or by any other agreed means.

Complaints and defects

For all complaints you can call us on 051 207 464 during working hours from 8.00 to 16.00 or send us an e-mail to ceberolca@gmail.com. If you have any problems with our products, wrong deliveries or similar, we will listen to you with the utmost attention. We will do our best to solve your problems or help you with further information and advice.

Consumers can exercise their rights under the law on material defects if they notify the seller of the defect within two months of the date on which the defect was discovered. In the notification, the consumer must describe the defect in detail and give the seller the opportunity to inspect the goods. The consumer may deliver the notice of defect to the seller in person, for which the seller must issue a receipt, or send it to the shop where the goods were purchased or to the seller’s representative with whom the consumer has concluded a contract (Article 37a of the Consumer Protection Act). In the event of a material defect, the consumer may, at his option, request that the defect in the goods be remedied or that the amount paid be reimbursed in proportion to the defect, or that the goods be replaced by new goods in perfect condition or that the amount paid be reimbursed.

The Seller shall not be liable for material defects in the Goods which become apparent after two years from the date of delivery of the Goods. If the subject matter of the contract between the Seller and the Consumer is second-hand goods, the Seller shall not be liable for material defects in the goods which become apparent after one year from the date of delivery of the goods. A defect in the goods is deemed to have existed at the time of delivery if it becomes apparent within six months of delivery (Art. 37b of the Consumer Protection Act).

Personal data protection

We protect the personal data of users of the online shop www.hudagrca.si in accordance with the Personal Data Protection Act (ZVOP-1). We store and use the data exclusively for the purpose of processing orders and sending newsletters and will not pass them on to third parties under any circumstances.

The www.ceberolca.si website automatically collects only non-personal information about the use of the website, such as the number of visitors to the website, the number of visitors per day, the length of time visitors spend on the website, etc. The website uses Google Analytics, a service provided by Google that is designed to monitor and analyze website traffic. In order to analyze the traffic on the website, it uses cookies which provide information about your use of the website, including your IP address.

Out-of-court settlement of consumer disputes

In accordance with the law, Art Kamra. Creative Institute does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring pursuant to the Act on Out-of-Court Settlement of Consumer Disputes (Official Gazette of the Republic of Slovenia, No. 81/15).

Art Kamra Creative Institute, as a provider of goods and services engaged in online commerce in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers via the electronic link http://ec.europa.eu/odr.

The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes (Official Gazette of the Republic of Slovenia, No. 81/15), Regulation (EU) No. 524/2013 of the European Parliament and of the Council on Online Dispute Resolution for Consumer Disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Legal notice

The ceberolca.si online shop and all the information contained therein (photographs, graphics, content) are subject to copyright

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